Indonesia Needs Quality Internet Change

Column by: Heru Sutadi, Executive Director of Indonesia ICT Institute – The pandemic is making fundamental changes to how we live our daily lives. We are forced to transform to digital services.

Everything that used to be offline, having to go to the office, study at schools and campuses, high mobility including selling and buying products, turned into working from home, school from homeas well as shopping and selling online.

Although the Covid-19 pandemic briefly subsided after the Delta variant, the Omicron variant forced us to return to using digital services in carrying out various activities.

So, with the pandemic conditions that cannot be known exactly when it will end and whether or not there will be a new variant after Omicron, digital services are still and will continue to be needed.

Even not just as an impact of the pandemic, but the development trend of digital needs and utilization that have become daily necessities such as e-commerce, video conferencing, video on-demand, video streaming, teledoctor and others, will continue to increase.

Not to mention that we are now faced with the era of the metaverse, which makes everything virtual by using virtual reality (VR) and augmented reality (AR).

Also read: Indonesia Enters the Metaverse, How Ready?

In my opinion, when it comes to digital services, everything is meaningless without the support of digital infrastructure, namely networks and internet services that enable all of our digital activities to be carried out.

In this post-pandemic period, the internet shows its identity as a driver of digital transformation and the locomotive of digital economic growth. And along with the needs of the wider community and the trend of using the internet towards the metaverse, of course, the need for internet which is said to be of high quality, is also experiencing development and change.

In general, download speed (download) and upload (upload) offered by internet service providers is a parameter that will be a concern at the beginning when we choose an internet service provider.

Moreover, access to various video services, including using applications meetingspeed upload and download which is not sufficient to make a film that you watch or meeting which we follow becomes uncomfortable. Problems often arise because it turns out that what internet providers offer is not the same as the experience that users feel.

Bid speed difference for download internet offered provider With the reality that users get, it is now one of the new factors determining the quality of internet services offered by providers.

This is termed throughput performance.

Illustrated photo: Unsplash

Through this parameter, it can be seen which internet providers offer services according to facts and which are just selling tools or gimmick to customers only.

A report from research conducted by Enciety Business Consult related to Quality of Service (QoS) explains that: fixed broadband provider through Direct Observation in 8 cities in Indonesia in Medan, Jakarta, Bandung, Semarang, Surabaya, Denpasar, Balikpapan, and Makassar are interesting to observe.

This research compares the realization of performance download speed perceived by customers with speed download promised provider (throughput performance).

Recorded direct observation this is done on nine providernamely IndiHome, Biznet, CBN, First Media, Iconnet, MNC Play, MyRepublic, Oxygen, and XL Home.

As a result, it was found that five provider with average throughput performance the best, namely IndiHome (102 percent), followed by MyRepublic (96 percent), CBN (84 percent), Oxygen (82 percent), and Firstmedia (80 percent). Meanwhile, Biznet’s average throughput performance 33 percent.

Specifically in Jakarta, based on direct observation which was released by Enciety in early February 2022, in terms of speed download Biznet 85 Mbps package, customers get average speed download of 30.2 Mbps with throughput 36 percent.

Followed by MyRepublic 50 Mbps package customers get average speed download 44.2 Mbps with throughput 88 percent.

As for IndiHome, the dominant customers are still subscribing to packages of 20 Mbps and below, customers get the average speed download 20.6 Mbps with throughput 103 percent.

On the other hand, other parameters that need attention in order to support the challenges of the needs and trends of the rise of data services based on video streaming, games, eSports, and video conferencingas well as the use of the internet towards the metaverse, are latency.

Also read: What do we worry about when parents surf the internet?

Latency itself is the time it takes to send data to its destination, which is measured in units of millisecond (ms).

Number latency a good one is of course close to zero, which means the service is better.

Related latency According to Enciety’s observations, three providers have very good latency ratings (2.0 ms), namely IndiHome, MNC Play, and MyRepublic.

Meanwhile, the next position was occupied by Biznet (3.0 ms), Oxygen (3.0 ms), Iconnet (4.0 ms), XL Home (4.0 ms), First Media (13.0 ms), and CBN (15.0 ms).

From my observations, the results reported by Enciety will certainly be dynamic in the future. Changes in position and achievement figures may occur, but with user needs and service trends, it is clear that there are new challenges and new parameters regarding quality internet services.

Users will choose providers with quality services based on parameters upload, download as well as latencyMeanwhile provider certainly challenged to provide these quality services to the fullest.

And through throughput performancethis should also be a concern provider internet to offer its services honestly, not only gimmick or give the promise of heaven.

With the position of the community as users who are now empowered and intelligent, there will definitely be a ‘punishment’ for provider who feel dishonest about their service.

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